All UK orders are delivered via Royal Mail First Class and subject to a standard first class delivery charge. Order over £25 qualify for free shipping.
We aim to deliver your products 3-4 working days after your payment has been processed.
We can’t take responsibility for delays in delivery by Royal Mail outside of our control including industrial action or severe weather conditions and subsequent disruption to service. We endeavour to ensure our customers are aware of any situations that may cause delay.
Our international orders are sent via airmail to the destination country and then via your local postal service. European orders normally arrive within 5-7 days and between 7-14 days for the rest of the world. Parcels can take slightly longer due to postal delays. If your order’s being shipped outside of the European Union (EU), customs charges and taxes may apply (that you’ll need to pay directly).
All orders are processed for delivery on working days (Monday – Friday excluding Bank Holidays). All orders placed before 2pm are dispatched that day. If your order is placed after 2pm it will be despatched the next working day.
We hope that you’re happy with your order but if for any reason you are not, you may return it any time up to and including 30 days from the date of delivery, provided the goods remain unopened and in their original packaging. You are required to arrange and pay for postage of any returned goods.
To arrange a return please contact firstname.lastname@example.org
and we’ll allocate you a returns code and returns address. Please include this code with your return to ensure we can process it as efficiently as possible.
Once we receive your returned goods we’ll issue a refund, if appropriate, for the full value of your purchases. This will be debited back as a credit to the card used for the original purchase.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature (such as Royal Mail First Class Recorded Delivery). Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care.
Defects, Incomplete Orders or Incorrect Delivery
If you’re returning goods due to defects, an incomplete order or incorrect delivery, we will refund you both the price you paid for the goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return package. Please obtain a receipt from your Post Office so we can process the full refund for your return postage costs.