These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, Bleachlondon.co.uk (“Our Site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.
Definitions and Interpretation In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
“Contract” means a contract for the purchase and sale of Goods; “Goods” means the goods sold by Us through Our site; “Order” means your order for Goods; “Order confirmation” means our acceptance and confirmation of your Order; “Order number” means the reference number for your order; and “We/Us/Our” means Bleach Products Ltd, a company registered in England under 07951797, whose registered address is Bleach London Unit 16, Sefton Business Park, Olympic Way, L30 1RD .
Age Restrictions Consumers may only purchase Goods through Our Site if they are at least 16 years of age.
Goods, Pricing and Availability We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following: – Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions. All prices are shown on our website, are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT). The current rate of VAT is 20%.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.
We try to make sure that the prices on our website are accurate but errors may occur. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment made for the goods will be refunded in full.
All offers are available while stocks last. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
Delivery charges are not included in the price of Goods displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process.
Orders – how your contract is formed Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible.
Any refunds due will be made using the same payment method that you used when ordering the Goods.
Payment Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.
We accept the following methods of payment on Our Site: Visa or MasterCard credit card or by Switch, Solo or Delta debit card or PayPal.
Our Liability to Consumers We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
Events Outside of Our Control (Force Majeure) We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
Communication and Contact Details If you wish to contact Us with general questions or complaints, you may contact Us by email at firstname.lastname@example.org.
How We Use Your Personal Information (Data Protection) All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
We may use your personal information to: – Provide Our Goods and services to you; – Process your Order (including payment) for the Goods; and – Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time. We will not pass on your personal information to any third parties without first obtaining your express permission.
Law and Jurisdiction These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
If you are a consumer, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
UK delivery All UK orders are usually subject to a delivery charge (unless a promotion is running). UK orders are delivered via Royal Mail First Class. We aim to deliver your goods within 3-4 working days after your payment has been processed.
We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.
Any orders placed on a Friday for ‘Next Day’ delivery will be delivered the next working day, Monday.
International delivery Our International orders are shipped via Airmail to the destination country and then via your local postal service. European orders normally arrive within 5-7 days and to the rest of the world between 7-14 days. Parcels can take slightly longer due to postal delays. If your order is being shipped outside of the European Union (EU), customs charges and taxes may apply that you will need to pay directly. If you have any questions regarding overseas delivery please contact email@example.com
Orders are processed for delivery on working days (Monday – Friday excluding Bank Holidays). All orders placed before 2pm are despatched that day. If your order is placed after 2pm it will be despatched the next working day.
We hope that you are happy with your order but if for any reason you are not, you may return your order at any time up to and including 7 days from the date of delivery provided the goods remain unopened and in their original packaging. You are required to arrange and pay for postage of any returned goods.
To arrange a return please contact firstname.lastname@example.org and we will allocate you a Returns Code and returns address. Please include this code with the package to ensure we can process your return as efficiently as possible.
Once we receive your returned goods a refund, if appropriate, will be issued for the full value of your purchases. This will be charged back as a credit to the card used for the original purchase.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature such as Royal Mail First Class (Recorded Delivery). Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care.
Defects, Incomplete Orders or Incorrect Delivery If you are returning goods owing to defects, incomplete orders or incorrect delivery, we will refund you both the price you paid for the goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return package. Please obtain a receipt from your Post Office to enable us to process the refund for your return postage costs.