1, We comply with all manufacturer’s instructions regarding allergy testing and health and safety. An allergy test must be carried out at least 48 hours before an appointment. 2, A deposit of £55 to be made either in person or over the phone to secure a booking. In case of a no-show this is non-refundable. The deposit goes towards the final value of the service. 3, We will text or call to seek confirmation of your appointment 24 hours before the booking. 4, Cancellations must be made at least 48hrs before the appointment, if made within 48 hours the deposit cannot be refunded. We reserve the right to cancel an appointment if an allergy test has not been carried out and/or a deposit hasn’t been paid at least 48hrs before the appointment. 5, Time slots are allocated in accordance with the services required. If you are more than 15mins late your appointment may have to be cancelled or rescheduled so as not to delay other services. 6, Under 16s will need to be accompanied by a parent or guardian to the consultation and the appointment. 7, In the event of any contra-indications the service will not be able to go ahead and deposits will be refunded. 8, Toners and Super Cool Colours last between 1-3 washes for pastel colours and much longer for deeper colours, sometimes as long as 6 months. The longevity of your hair colour can be affected by over washing, heat, sunlight, pollution, swimming and harsh hair products. Your stylist can advise how long the colour will last and how to prolong your colour. 9, Your stylist will advise about the process your hair needs to go through to achieve your desired colour. A big colour correction can be a process that needs to be repeated every 6-8 weeks to achieve the desired look. Miracles can happen but please be patient as we care most about the overall condition of your hair and your stylist will not carry out a service that could severely damage your hair. 10, If you are unhappy with any part of your service please inform your stylist immediately who will endeavour to rectify the situation.